Mission

All employees at Moama Bowling Club are called upon to maintain the values which have helped build and secure our reputation. First and foremost, the club is a sporting entity. It has been established to promote the game of lawn bowls and, to this end, it provides five greens. In addition to its outdoor sporting facilities, Moama Bowling Club boasts sophisticated entertainment and social facilities. It is our responsibility to attend to the smooth operation of club activities – areas diverse in hospitality needs and demanding a variety of industry skills.

Vision

It is our aim to ensure Moama Bowling Club remains the region’s most intimate and inviting club, enticing our members and guests back time and time again. To this end, we must remain conscious of professional objectives that cater to the personal needs of our members and guests.

We must:
  • give a warm welcome and offer friendly, efficient service
  • be professional yet employ a personal touch
  • ensure that the club environment is clean and attractive
  • maintain facilities in good working order
  • provide excellent gaming facilities
  • offer the best and freshest in fine foods and beverages

In achieving these objectives, we help contribute a sense of service, fun and vitality to this elegant environment.

 

Values

Customers

Meet or exceed customer expectations by maintaining a consistent level of service and quality products to keep them coming back and recommending us to others. Provide a warm welcome and offer friendly, efficient service. Our customers are the most important stakeholders in our business and the lifeblood of our enterprise. Only by satisfying our customers first do we have the opportunity to satisfy the needs of our other stakeholders.

Integrity

We will uphold the highest ethical and professional standards by behaving in an open, honest and consistent way.

Confidentiality

Moama Bowling Club values the confidentiality of its customers, staff and stakeholders. This is based on trust and accountability which are the cornerstones of valued relationships now and in the future.

Respect

We value treating each individual with an attitude of mutual respect, caring attention and fairness.

Developing Employees

Our success is dependent upon the collective talents and skills of all of our individual employees. We strive to create a comfortable and positive work environment where employees can develop and succeed to their highest potential. We take responsibility for our own success and failures by celebrating success at every opportunity and viewing failures as opportunities for growth.

Community Support

We recognise our responsibility to be active participants in our local communities through donations and sponsorship of local groups as well as employment including apprenticeships and traineeships.

Drive Innovation

We continually assess our procedures and question how we can simplify and improve our service and products by being receptive to new and creative ideas.


Workplace Gender Equality Report

Access to Moama Bowling Club’s Workplace Gender Equality Report is now available through a hard copy on the members’ notice board. Comments may be made directly to Moama Bowling Club or to the Workplace Gender Reporting Agency.